Help Desk

Do You Ship Outside the Contiguous USA? 
Free Shipping only applies to items shipped within the Contiguous United States however, shipments to Hawaii, Alaska, Canada, Europe and elsewhere would be handled on a case by case basis with shipping charges to apply based on the carrier serving your particular region.  Please email or call us before placing such orders.  We cannot ship to APO Boxes.

Secure Shopping: DogCarSeats.cc uses Authorize.Net to secure your credit card gateway and most widely used and trusted on the Internet.  When you place an order with us, the secure server will encrypt all the information you enter using 256k SSL security technology.  In order for the SSL security to work, you must use an SSL enabled browser.  Although we recommend using an SSL browser, it is not required to place an order.  Dog Car Seats does not store your credit card number on its servers adding another layer of security to you.

If you don’t have an SSL enabled browser, or if you have reservations about placing an order online, we will be glad to take your order at (866) 866-0216. 

Privacy
Our customer’s privacy is a top priority.  You can be confident there will be no exchange or sale of any names, email addresses or any other information about our customers with third parties.  Our servers do not reuse any of the information you enter.  This means that each time you place an order, you must reenter your credit card and shipping information unless you create an account and allow your information to be stored securely. 
At DogCarSeats.cc, we value your personal privacy.  We hope this privacy policy demonstrates our firm commitment to your privacy online.  We pledge that we will take all reasonable steps necessary to ensure that your personal information will be safeguarded.

Buying items online sight unseen can be a difficult task.  That’s why we offer that any stocked item can be returned for any reason within 30 days for a refund of its cost.  All returns must be in original, re-usable packaging and be received in original, new and re-stockable condition in order to receive a full refund.  

We prefer that all requests for returns be by email prior to your return and we will provide you with a Return Authorization Number and a return shipping address (some items may return direct to the manufacturer).  It is always a good idea to insure the return for its full value to protect yourself.

Include your name, address, phone and Return Authorization Number with your return.  Once your return is on its way, please email the Tracking Number to us at: CustomerService@DogCarSeats.cc.  This helps us to keep an eye on the product and to properly credit your return.

After your return is received and inspected, we inform you and duly credit the card used to make your purchase.  We’re sorry but shipping charges are not refundable.

Cancellations
Customers may cancel any stock order at any time before it ships.

Credit Card Payment is preferred method of payment however, if you are a business and require the use of a PO/Invoice with payment in the form of a check you can fax a purchase order to our office at 305-675-3738.  Once it is received we will issue an invoice to your company.  Full payment must be received before items will ship.  Pricing is as listed on our website however, if you are looking to purchase a set or large quantity of items you may call our office for special pricing.  (866) 866-0216.